To Lucy and all the team at SPDT 4 LIFE,
I wanted to thank you all for everything you did for my dad, mum and I while we were with you during dad’s
treatment. I also wanted to commend you on the amazing job you are all doing and the excellent cancer treatment centre that you have established. The level of care and the commitment to providing the best possible treatment is outstanding.
Your kindness, willingness to do anything you could for us, the extra mile that you all go, to make every guests stay with you as successful and enjoyable as possible, is above and beyond and like nothing I would ever expected to see in a hospital. Going shopping for us in Melbourne and filling your suitcase full of stuff that we and other guests needed, was so generous and kind. Thank you!
The level of care and commitment from Dr Wang and all the other doctors is so reassuring and comforting. At all times the doctors made us feel like Dad was the most important person in the world, always making sure all of our questions were answered and never making us feel like they didn’t have time for us, or that we were an inconvenience. The way the doctors are always brainstorming and working on ways to tackle any patient’s problems is incredible and to see them come up with solutions, where other doctors had failed, is so inspiring and restores my hope in the medical community – which was a little tattered from our experiences at home. They simply will leave no stone unturned when fighting for their patients. They really are outstanding. Their kindness, gentleness, compassion and understanding was always on full display and really endeared them to us. Combined with their fun sense of humour and up beat nature, it made them always a pleasure to be around.
Your VIP service ensured we were never sitting around waiting for tests or results. Everything came so quickly and the doctors always made sure we had copies and understood everything fully – so different to what we are used to.
The interpreters, Claire, Sammy & Polly were a godsend. All 3 were just the most delightful, kind, considerate, lovely girls. And so much fun. They truly made everything easier for us and helped with anything and everything we needed. Showing us around the city, helping us with the internet, buying a SIM card for our phones, taking us shopping and helping us buy groceries and anything else we needed. Taking us out to dinner, sightseeing and to karaoke. Helping with our visas, travel arrangements, banking needs etc. They just took care of everything. Such wonderful girls.
A big thank you for the amazing environment you have created at SPDT 4 LIFE. The excursions to the zoo, the botanical gardens and other sights. The regular dinner parties that you organise for the guests, like “Roast night”, so that people feel like they have a little bit of home in China. And you always had a cake and party for everyone’s birthday too – so thoughtful! You would always put on an event for us to make our time enjoyable and create a fun, warm and loving atmosphere. Which is hard to do in a cancer ward – but you do it so well.
And finally thank you for your always trying to do better. Your team is always looking at the latest research and science to find better ways to help save your patients lives – and that too is a rare thing to those of us who come from a place where the only options available are surgery, radiation and chemo. You want to do better and you want to help people and that is so appreciated. Thank you for everything – you really are an amazing group of people.
Jodie – Australia, September 2015